Panini NFT Frequently Asked Questions

Why do I need to complete KYC with Panini America?

 

Panini America prioritizes the security and integrity of our NFT marketplace for all users. Completing the Know Your Customer (KYC) process is a vital step in this regard.

By verifying your identity through KYC, we enhance the protection of your personal information, prevent unauthorized access, and contribute to a trusted environment for all participants.

This measure is crucial for ensuring a safe and secure experience while using our platform. Additionally, KYC compliance helps us comply with regulatory requirements and safeguards against fraudulent activities, ultimately creating a more transparent and trustworthy marketplace for our community.

 

Important Note:

To ensure the utmost security of your identity verification, please submit all relevant documents exclusively through our dedicated online verification process on the official website or app. Be aware that Panini representatives will never contact you to request document or selfie submissions via email or any other electronic means. Your privacy and security are our top priorities, and adhering to this submission method is vital for a safe and protected verification experience.

What information is required to complete KYC with Panini America?

To complete the Know Your Customer (KYC) process with Panini America's NFT marketplace, users are required to provide specific information for identity verification.

The information typically required includes:

1. A valid government-issued identification document (e.g., passport, driver's license, national ID card).

2. A clear and current selfie photo.

Please note that the accuracy and validity of the provided information are essential to expedite the verification process successfully. Additionally, the supported list of eligible documents may vary depending on your country or region. Upon initiating the KYC process, you will be guided through the necessary steps to securely submit your information.

How is my KYC information used by Panini America, and how is the safety of my information maintained?

Your KYC information is solely utilized for account verification purposes to meet all regulatory compliances, ensuring a secure and seamless experience.

It's important to note that we do not retain any of your submissions on our private servers. All the information you submit is subjected to encryption and securely stored through a trusted third-party identity provider.

This meticulous process guarantees the highest level of privacy and protection for your data, reaffirming our commitment to safeguarding your information.

What activities require KYC? 

KYC (Know Your Customer) verification is required for several key activities on our platform to ensure security, compliance, and a trusted environment for all users.

These activities include:

1. Buying or selling items in the marketplace:

KYC verification is necessary to ensure transparency and prevent fraudulent transactions, protecting both buyers and sellers.

2. Sending gifts to other users:

Verifying your identity helps maintain accountability and prevents misuse of the gifting feature.

3. Using Panini wallet features:

Access to wallet features such as deposits, withdrawals, and transfers requires KYC verification to safeguard users' financial transactions.

4. Participating in crafting events:

KYC compliance ensures fairness and integrity in crafting events by confirming the identity of participants.

5. Claiming rewards for completed challenges:

KYC verification is essential to ensure that rewards are distributed securely and accurately to eligible participants, preventing unauthorized access to rewards.

By requiring KYC verification for these activities, we aim to uphold high standards of security and compliance while providing a seamless and trustworthy experience for all users on our NFT marketplace.

What happens if I do not verify my account? 

To ensure an uninterrupted experience on our NFT marketplace, it is essential to complete the KYC (Know Your Customer) process within the specified time frame. Failure to do so may result in certain adjustments to your account, including:

1. Removal of any bids or offers you've placed:

Without completing KYC verification, bids or offers placed on items in the marketplace may be removed to maintain fairness and security.

2. Removal of bids or offers you've received:

Bids or offers received from other users may also be removed until KYC verification is completed.

3. Delisting of NFTs currently in the marketplace:

NFTs listed for sale in the marketplace may be delisted until your account is KYC compliant.

4. Restrictions on claiming challenge reward NFTs:

KYC verification is required to claim rewards for completed challenges, and failure to verify may result in restrictions on accessing these rewards.

5. Restrictions on participating in crafting events:

Participation in crafting events, which may involve burning of of NFTs, may be restricted until KYC verification is completed.

6. Restrictions on sending gifts:

The ability to send gifts to other users may be restricted until KYC verification is completed.

Steps to complete your KYC 

 

1. Navigate to the KYC Page:

Website: Click profile dropdown > Settings > Security > KYC UPDATE tab.

App: Visit Blockchain mini app > More menu > Security > KYC UPDATE.

2. Initiate the Process:

- Click 'START VERIFICATION'.

- Select issuing country.

- Upload front and back images of required documents.

- Upload a selfie when prompted.

Complete verification promptly to ensure uninterrupted access to special events.

Most Common Reasons for Rejection: 

1. Poor document quality:

- Low-quality images

- Inability to process provided documents

- Submission of expired documents

- Selfie not matching the documents

2. Financial irregularities:

- Suspicious activity detected by our vendor

3. Multi-accounting:

- Prohibited to maintain fairness within our community

What should i do if i get rejected?

Encountered a rejection? No worries, here's what you can do:

1. For Immediate Retry:

If a retry option is available, give it another shot. Make sure you have a genuine, unexpired document, and take clear photos in a well-lit room to prevent shadows on your documents or selfies.

2. Retry Option Not Available? Contact Customer Support:

If a retry option isn't immediately provided, reach out to our customer support team for further assistance and guidance.